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Everything you need to know about running surveys and reading results in Palsent.
How surveys work
A survey in Palsent is a set of questions sent to one or more teams. Here is the full lifecycle:
Create
Give the survey a title and add questions. You can use the built-in Likert scale, multiple choice, NPS, or open-ended types. Questions can be reordered by dragging.
Publish
Click "Publish Survey" to lock the questions and generate a unique share link for each team in scope. Questions cannot be changed after publishing.
Share
Copy each team's link and distribute it — by email, Slack, or in a team meeting. Anyone with the link can respond; no sign-in is required.
Collect
The survey edit page shows a live response tracker. Results become visible once the team reaches the anonymity threshold (default: 3 respondents).
Analyse
Open the Results page to see the Health Score, subcategory breakdown, per-question charts, and AI-generated insights. Export a .pptx presentation when ready.
The Health Score
The Health Score is a single number between 0 and 100 that summarises team wellbeing at a glance.
It is calculated in two stages. First, every Likert response is normalised to a 0–100 scale (a 1-of-5 becomes 0; a 5-of-5 becomes 100). The normalised values are averaged within each of the four subcategories. Those subcategory averages are then combined using a fixed weighting:
An AI modifier (between −10 and +10) is then applied based on qualitative signals in open-ended responses. The modifier is shown alongside the score with a brief rationale.
Scores are colour-coded: green (70+) is healthy, amber (45–69) warrants attention, and red (below 45) signals a problem requiring action.
Subcategories explained
Questions are grouped into four subcategories. Each survey template includes questions mapped to each dimension.
Morale
30% weight
How positive and motivated team members feel about their day-to-day work. High morale reflects a sense of purpose and engagement.
Burnout Risk
30% weight
How sustainable the current workload and pace feels. A high score means the team feels balanced; a low score indicates exhaustion or overload.
Manager Support
20% weight
How well the manager communicates, provides feedback, and removes blockers. Reflects trust and clarity of direction.
Work Clarity
20% weight
How clearly team members understand their goals and priorities. Low clarity often correlates with anxiety and disengagement.
Exporting results
From any Results page, click Export .pptx to generate a presentation ready to share with leadership.
The export includes seven slides:
- Title and survey overview
- Health Score summary with subcategory bars
- Team ranking table (for multi-team surveys)
- Score trend over time
- AI risk narrative
- Recommended actions
- Per-question chart highlights
A slide preview is available before you download so you can verify the content. The file opens in PowerPoint and Google Slides.
Exporting is a Pro feature. Starter plan users can preview slides but cannot download the file.
Anonymity & privacy
Survey responses are collected anonymously. No name, email, or device identifier is stored alongside a response.
Results are only shown once a team has at least 3 respondents (the default anonymity threshold). This prevents anyone from reverse-engineering a single person's answer from aggregate data.