Principle 01Anonymity is a system property
If anonymity lives in the UI, it's already broken.
Frontline staff never receive a Palsent account. Responses attach only to a team. Below the configured threshold, scores are suppressed at the database query layer — not hidden behind a frontend filter that a single SQL query could expose.
Principle 02Less instrument, more signal
Six questions outperform eighty.
Forty-question surveys teach employees that feedback is a tax. Six well-calibrated Likert items, asked on cadence, earn response rates above 70% — and the answers arrive with the urgency intact.
Principle 03Auditable AI
Models explain themselves, or they don't ship.
Claude reads open-ended responses and applies a risk modifier between 0 and −15 with a written justification. HR Admin reviews and edits every AI narrative before it touches an executive deck.
Principle 04One operator, one bill
HR Admin is the only billable seat.
Pricing is flat per band. No per-employee math, no surprise invoices when you hire, no procurement cycle. The math closes on a single line of a finance ledger.
Principle 05Ship the report
The deliverable is the leadership deck.
Every Palsent loop ends with a .pptx your CEO can read in five minutes — cover, scorecard, narratives, alerts, actions. The instrument is only useful if it makes the meeting easier.